Cosmetics for men and women using natural active principles, 100% made in Italy

Frequently Asked Questions

We have a telephone number you can call for assistance in making on-line purchases +39-338-5706728 and an e-mail address info@naturans.it.

This page features the questions most frequently asked by our clients.  We suggest you read them before contacting us.

Which methods of payment do you accept?
We accept all the main Credit Cards (Visa, Visa Electron, MasterCard, Postepay) or payment by Bank Transfer.

How much does delivery cost?
The delivery costs are shown in the shopping basket when the order is placed and depend on the country to which the goods are sent.

Delivery is free for orders of € 45 and more.

Where do you deliver to?
We deliver to all the main European Union countries.  The tariff depends on the country of destination.

How long does delivery take?
The goods are sent via Poste Italiane courier which guarantees delivery in 1 week for all the main countries in the European Union.

Do the prices include VAT?
Yes, the prices are inclusive of VAT.

Is it possible to amend my personal information?
It is possible to modify your data at any time, by logging in and updating your personal profile.

Is it possible to change the delivery address? 
It is possible to change the delivery address by logging in and updating your personal profile or at the check-out when you will be asked to confirm your details.

Is it possible to amend my order? 
It is possible to amend your order at any time before the same has been completed. However, once the order has been sent, the contents of the same cannot be changed.

Where should I enter any promotional codes?
Promotional codes should be entered in the window provided on the shopping basket page.  The discount will be calculated automatically and will appear on the order summary.

What can I do if I am unable to complete my order?
For any problems during the on-line purchase process please call +39-338-5706728 or send an e-mail to info@naturans.it, to ask for assistance in completing your order.

What can I do if I have forgotten my password? 
You can ask for your password to be sent to the e-mail address you provided when you registered on the NATURANS website by clicking “Retrieve Password”.  A page will open on which you will be able to enter the e-mail address you used to register and you will be sent a temporary password.  We recommend changing this password as soon as possible.